Refund & Returns Policy

1. Return Window

You may return an item within 14 days of delivery. The 14 days run from the date your order is delivered to you. Requests made after 14 days cannot be accepted.

2. Condition of Returned Items

To be accepted, items must be returned in their original condition:

• Unworn, unused and undamaged.
• With all original tags still attached.
• In the original packaging, including any dust bag or box supplied.

Items returned in a condition that does not meet the above may be refused, and returned to you at your cost.

3. Items That Cannot Be Returned

Limited edition items are final sale and cannot be returned or exchanged. This is stated on the product page before you purchase. Nothing in this policy affects your legal rights in respect of faulty or misdescribed goods.

4. How to Start a Return

Email hello@wearitalluxury.com within 14 days of delivery, quoting your order number and the item you wish to return. We will confirm your return and provide the return address and instructions. Please do not send items back before receiving this confirmation.

5. Return Shipping Costs

The cost of returning an item is paid by the customer, except where the item is faulty, damaged in transit, or not the item you ordered. In those cases we pay the full cost of the return, and we will either arrange collection or reimburse your return postage.

6. Faulty or Incorrect Items

If your item arrives faulty, damaged or is not what you ordered, contact us at hello@wearitalluxury.com within 14 days of delivery with your order number and a photograph of the issue. You may choose a replacement or a full refund, including any delivery charge you paid, and we cover the return cost.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving the returned item. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

8. Exchanges

To exchange an item for a different size or colour, email hello@wearitalluxury.com within the 14-day window. Exchanges are subject to availability; where the replacement is unavailable we will issue a refund under section 7.

9. Order Cancellation

If you wish to cancel an order before it is dispatched, contact us at hello@wearitalluxury.com as soon as possible. If the order has not yet been dispatched we will cancel it and refund you in full under section 7. Once dispatched, the return process above applies.

10. Contact

For any question about returns or refunds, contact us at hello@wearitalluxury.com and we will respond within 1 business day. For delivery timelines, see our Delivery & Shipping Policy at /en-na/shipping.